AgenticOutreech Support

Support Surface

Public help content at the root; operator diagnostics behind platform roles.

Reliability and troubleshooting

Handle repeated auth failures before they become an outage

First response

1

Open the affected account in the Accounts area.

2

Review the last credential check and account error state.

3

Update the stored password or provider credentials before re-enabling.

Escalation threshold

1

Mention when the account last worked correctly.

2

Mention whether the failure started after a provider-side policy change.

3

Use billing/contact routing only if the root issue is account access policy, not mailbox configuration.

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