Help center
Available nowAll visitors and all tiers
Read onboarding, billing, workspace, and reliability guidance without signing in.
Queue treatment: Self-service
Support Policy
Public support
Paid channels gated by plan
Standard routing
AI support chat
Locked to paid tiersPaid workspaces
Start here for AI-backed guidance on onboarding, billing surfaces, workspace state, and runtime troubleshooting before escalating to human support.
Queue treatment: AI guidance plus standard human follow-up
Email ticketing
Locked to paid tiersPaid workspaces
Route billing questions, launch blockers, and product issues into the support inbox with workspace context.
Queue treatment: Standard email queue
Channel availability
1
Help-center content is public and available to every workspace tier.
2
AI support chat and email-ticket routing unlock for active paid subscriptions.
3
Agency and Agency Pro workspaces receive priority queue handling for paid requests.
Escalation path
1
Start with the help center for onboarding, plan-fit, and routine workspace questions.
2
Use AI support chat for paid workflow blockers that need guided product-specific help.
3
Use email ticketing when an issue needs asynchronous follow-up, billing review, or operational detail.
Response expectations
1
Free and trial users stay on self-service guidance plus the public contact path.
2
Paid Solo and Starter workspaces route through the standard paid queue.
3
Agency tiers route into the priority queue for faster triage.
Security and operator boundary
1
The Support-area public pages are available at the area root.
2
Operator-only status, Function visibility, and failure triage stay behind the SupportAccess policy.
3
Support requests include workspace context without exposing credential material or raw tenant data in the public help center.