AgenticOutreech Support

Support Surface

Public help content at the root; operator diagnostics behind platform roles.

Onboarding

Review business hours before turning the warmup runtime loose

Why this matters

1

Use narrower windows during the first warmup days.

2

Mirror the actual team schedule instead of a generic 24/7 template.

3

Review the setting again after adding new mailboxes or new regions.

When to escalate

1

Capture the workspace name and the mailbox involved.

2

Mention whether the issue is isolated or repeats across multiple accounts.

3

Use the paid support queue if the workspace already has active paid support.

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